FAQ
Questions about usage, format support, processing time, and privacy
Account & Plans
What do new users get?
New users receive 5 free processing credits upon registration, no payment required to try our service.
What's the difference between subscriptions and pay-per-use?
Subscriptions reset monthly, ideal for regular users. Pay-per-use credits never expire, perfect for occasional use.
What image formats are supported?
Currently supports JPG, PNG, and WebP formats, with a maximum of 10MB per image.
Technical Questions
What is the quality of processed images?
We use professional-grade AI algorithms to output high-quality transparent background PNG images. Standard plan and above subscribers enjoy HD resolution output.
Are my images stored?
No. Images are processed only in memory and immediately returned to you. We never store any of your images.
How long does processing take?
Usually 30-60 seconds, depending on image size and network conditions.
Payment & Support
How do I purchase a plan?
You can choose a subscription or pay-per-use option directly on the pricing page. We support PayPal online payment, and credits are available immediately after successful payment.
Can I get a refund?
Virtual products are non-refundable once used. For special circumstances, please contact customer support.
What if I encounter a problem?
If you encounter any issues, please contact customer support and we will resolve them as soon as possible.